ADSL Line Guardian (ALG)

Examples

Unnecessary slow speed examples

A company in Bethlehem Free State have a 10 Mbps ADSL Telkom line (number 058 303 xxxx). Their line speed dropped to 1 Mbps.

This information is from our test data and highlights the point that ADSL line issues can occur without you knowing there is a problem. You might have thought that there was a problem with your ADSL connection, or your computer network, or even that a colleague was downloading movies from your office ADSL connection!

If ALG had been activated, a “slow speed anomaly alert” would have been sent out to the customer and the iSAT support team. Approximate time to fix this issue was 1 hour.

Graph 058 303 xxxx

A company in Benoni have a 10 Mbps ADSL Telkom line (number 011 425 xxxx). Their line is running at 3 Mbps.

If ALG had been activated, a “slow speed anomaly alert” would have been sent out to the customer and the iSAT support team when the problem occurred. Approximate time to fix this issue was 1 hour.

Graph 011 425 xxxx

A home user in Sunridge Park, Port Elizabeth has a 2 Mbps ADSL Telkom line (041 360 xxxx). His line is running at 384 Kbps.

This happens quite often when Telkom upgrades lines - the new speed does not kick in automatically.

If ALG had been activated, a “slow speed anomaly alert” would have been sent out to the customer and the iSAT support team after the Telkom line upgrade was complete. Approximate time to fix this issue was 2 hours.

Graph 041 360 xxxx

Too far from the Telkom exchange and upgrade opportunity alert

A user in Margate pays for a 10 Mbps Telkom ADSL line (039 317 xxxx). Unfortunately, he is far from the local telephone exchange and the maximum speed his line can operate at is 1 Mbps. He should downgrade his line to 2 Mbps. If ALG had been activated an “inadequate infrastructure for current line speed alert” would have been sent to him and the iSAT support team.

When Telkom do an upgrade in his area, ALG would automatically detect the change and send an “upgrade opportunity alert” to both him, and the iSAT support team.

The red line on the graph indicates the speed (10Mbps) that the customer is actually paying for.

Graph 039 317 xxxx

To sign up for iSAT ALG go to our online order form.