ALG is a great help when a Telkom technician is at your business premises or home to attend to a ADSL line fault.
Using the graphs inside the ALG Web interface or the ALG Web application, you can check whether the fault has been repaired as the graphs should show the same line speed and line quality as they did before the problem occurred, or potentially an even better speed and quality if the issue had been a long-time fault.
It is also always a good idea to make a note of the name of the Telkom technician if he/she comes onto site, and to send that information to us so that we can log it for you. This helps if we need to follow up on the same issue at a later date.
The technician can also contact us directly, so we can give them more technical information if required. Please also provide the technician with the iSAT support query number to speed up the resolution process when they phone into our call center.
Keep in mind that these technicians often have a thankless job, something warm to drink on a cold day, or something cold to drink on a warm day will always help to show your appreciation.