ADSL Line Monitoring and Management System (ALMMS)

In Detail

The ADSL line on the Telkom network is the foundation of the ADSL experience. And ADSL Internet access is relied on throughout South Africa in businesses and homes.

You can think of the ADSL line as the pipe carrying the water to your house, and the water being the data that you use. If the pipe is damaged, you will have issues with your water supply.

Unfortunately as is the international norm, Telkom does not guarantee any level of service, and the quality level is regarded as best effort. That is why line speeds are, for example, rated as up to 4Mbps, or up to 10Mbps. These “up to” speeds are the theoretical maximum download speed that is possible.

The actual speed and stability of the ADSL line depend on many factors, such as deteriorating or faulty telephone lines, damaged or missing line filters, problems or changes at the Telkom exchange, and more.

This unique iSAT ADSL line monitoring and management system (ALMMS) helps to bring more stability and reliability to your ADSL line, by automatically testing and reporting on changes to the ADSL line quality. It also brings peace of mind, in that you can check that you are getting and paying for the optimum solution (ADSL line and access solution) in your location.

Using specially developed systems integrated with those of Telkom’s, available due to iSAT’s status as a trusted wholesale partner (since 1998), ALMMS collects raw data from the ADSL line network.

The data is then constantly analysed and results interpreted. Alerts are immediately emailed to customers and the iSAT support desk for various anomalies, including:

  • Slow speed problems that should not be happening based on the properties of the line,
  • General instability on the ADSL line,
  • Clients paying for higher speed ADSL lines, in areas where those line speeds are not currently technically possible, and it is more cost effective to subscribe to a lower speed service,
  • Changes in the local infrastructure, enabling the user to upgrade to a faster ADSL line, or stabilise a line at a faster speed,
  • Billing discrepancies between what is being paid for, and what is being delivered,
  • And much more…..

Any alert needing action from Telkom is logged on their support system by the iSAT support team. Customers are notified of the Telkom fault number. Telkom issues are fixed faster because of the detailed technical information that is supplied by iSAT.

As ALMMS accumulates data from more users and over longer time frames, it intelligently and automatically recalculates tolerance limits and improves its accuracy, and what it expects of the network.

Subscribers are mailed an initial report, which amongst other things, compares what line speed they are paying for, as opposed to what line speed they are actually getting. Some customers for example are paying for a 10 Mbps line, but their line may only be capable of 2 Mbps. This often happens when a customer is far from the local Telkom exchange. In this case they should downgrade to the lower line speed, and save their money.

Once the initial quick assessment is done, line statistics are then collected daily. As more statistics from your line are gathered, the accuracy of the process is improved, and additional checks are added automatically.

In addition a weekly email is sent out to confirm that statistics are being collected and analysed.

If you are using ADSL Internet access, you are relying on a Telkom ADSL line. Then there is absolutely no doubt that you need this ADSL line monitoring and management service from iSAT now. This type of product is unique in South Africa and only available from iSAT.

And at only R20 a month, it really is a no-brainer.

ADSL Line Management and Monitoring System (VAT inclusive)

All speeds*
*ADSL line must be with iSAT for this service to be applicable