Terms of Service
- Acceptance of Terms
Welcome to iSAT. iSAT provides its service to you, subject to the following Terms
of Service ("TOS"), which may be updated by us from time to time without
notice to you. You can review the most current version of the TOS. In addition,
when using particular iSAT services, you and iSAT shall be subject to any posted
guidelines or rules applicable to such services which may be posted from time to
time. All such guidelines or rules are hereby incorporated by reference into the
- Description Of Service
iSAT currently provides users with access to a rich collection of on-line resources
including various communications tools, online forums, shopping services, personalized
content and branded programming through its network of properties (the "Service").
Unless stated otherwise, any new features that augments or enhances the current
Service, including the release of new iSAT properties, shall be subject to the TOS.
You understand and agree that the Service is provided as is and that iSAT assumes
no responsibility for the timeliness, deletion, miss-delivery or failure to store
any user communications or personalization settings.
- Your Registration Obligations
In consideration of your use of the Service, you agree to: (a) provide true, accurate,
current and complete information about yourself as prompted by the Service's
registration form (such information being the "Registration Data") and
(b) maintain and promptly update the Registration Data to keep it true, accurate,
current and complete. If you provide any information that is untrue, inaccurate,
not current or incomplete, or iSAT has reasonable grounds to suspect that such information
is untrue, inaccurate, not current or incomplete, iSAT has the right to suspend
or terminate your account and refuse any and all current or future use of the Service
(or any portion thereof).
- Member Account, Password & Security
You will receive a password and account designation upon completion of the Service's
registration process. You are responsible for maintaining the confidentiality of
the password and account, and are fully responsible for all activities that occur
under your password or account. You agree to immediately notify iSAT of any unauthorized
use of your password, account or any other breach of security.
- Duplicate Login Policy
As a subscriber you may not use the iSAT dialup account issued to you on more than
one computer or communication device simultaneously.
Concurrent user logins are not allowed and if multiple logins are noticed for the
same connection, an email will be sent to that particular user describing the duplicate
login session. The user's account is then subject to a R10 (vat excl) duplication
login charge per incident.
It is the user's responsibility to ensure that their dialup account is used
in the appropriate manner. iSAT reserves the right to suspend a subscription should
multiple occurrences of duplicate logins occur
- Payment Of Account - South African Bank Account Holders
Payment of your account will be made by debit order from your bank account, as per
the bank details you have supplied upon registration. If your bank details change
after registration, you need to contact iSAT and we will fax or email you a "Change
of Details" form. Until iSAT confirms that your "Change of Details"
form has been processed, you should assume that the next debit order will be processed
against your original bank account details.
The debit order is processed on the 1st of each month, except when the 1st is a
Sunday or public holiday. In this case the debit order will be processed on the
next working day or Saturday.
Payments for services rendered are in advance, which means that the first debit
order amount will include the full and/or pro rata amount for the current
month as well as the full charge for the following month. Details of the amount
charged are clearly indicated on the monthly invoice/statement.
Please note: we do not process debit orders on statements that are in total
less than R40.00. If your monthly subscription is less than R40.00 per month,
the debit order will not be processed but will accumulate once it totals R40.00
iSAT reserves the right to cancel a subscription at any time due to non-payment
of an account. iSAT will charge an administration fee for any late payment or if
the debit order is returned, and reserves the right to cancel a subscription if
a debit order is returned more than once. Non payment of your account could lead
to your connection being temporarily suspended and a reconnection fee of R50 will
be charged. Accounts overdue for 3 months will be handed over for collection and
admin fees (25% of the invoice amount) will be added to the handed over accounts.
All legal fees incurred will be for the customer's account.
Please note we do not monitor service usage and it is therefore the client's
responsibility to give notice of cancellation in the due time required.
Please note all statements, account correspondence and product/marketing correspondence
is sent via email to the specified statement email address as specified by you on
your completed registration form. We do not send statements via post. Please ensure
that you are receiving your statements sent on the 1st day of every month and if
this is not the case please contact us to advise us of the correct email address
to use for correspondence purposes.
- Payment of Account - Foreign Visitors
Please contact us
for pricing and payment methods for short term subscriptions.
- Abusive Behaviour
- Absolutely no abusive behaviour will be tolerated either via the Internet, email
facility or directly with the staff members of iSAT.
Upon the decision by management to cancel the account as a result of abusive behaviour,
the remainder of the subscription for the period paid, will be refunded to the client.
- You acknowledge that, iSAT reserves the right, and will take necessary steps, to
prevent improper or excessive usage thereof, that may cause other customers to have
unfair and unequal use of the service and to protect the integrity of the network.
The action that iSAT may take includes, but is not limited to:
- Limiting throughput;
- Preventing or limiting service through specific ports or communication protocols;
- Complete termination of service to customers who grossly abuse the network through
improper or excessive usage.
Should the above occur, iSAT reserves the right to:
- Charge the offending parties for administrative costs as well as for any legal fees
incurred should any arise.
- Hacking Activity
People found responsible for hacking, which includes any attempt to break into another
computer or port scans will have their accounts suspended immediately. iSAT does
not tolerate hacking of any sorts, and will assist the necessary authorities if
an investigation is prompted.
- Member Conduct
You understand that all information, data, text, software, music, sound, photographs,
graphics, video, messages or other materials ("Content"), whether publicly
posted or privately transmitted, are the sole responsibility of the person from
which such Content originated. This means that you, and not iSAT, are entirely responsible
for all Content that you upload, post, email, transmit or otherwise make available
via the Service. iSAT does not control the Content posted via the Service and does
not guarantee the accuracy, integrity or quality of such Content. You understand
that by using the Service, you may be exposed to Content that is offensive, indecent
or objectionable. Under no circumstances will iSAT be liable in any way for any
Content including, but not limited to, any errors or omissions in the Content, or
for any loss or damage of any kind incurred as a result of the use of any Content
posted, emailed, transmitted or otherwise made available via the Service.
You agree to not use the Service to:
You acknowledge that iSAT does not pre-screen Content, but that iSAT and its designees
shall have the right (but not the obligation) in their sole discretion to refuse
or move any Content that is available via the Service. Without limiting the foregoing,
iSAT and its designees shall have the right to remove any Content that violates
the TOS or is otherwise objectionable. You agree that you must evaluate, and bear
all risks associated with, the use of any Content, including any reliance on the
accuracy, completeness, or usefulness of such Content. In this regard, you acknowledge
that you may not rely on any Content created by iSAT or submitted to iSAT.
- upload, post, email, transmit or otherwise make available any Content that is unlawful,
harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene,
libellous, invasive of another's privacy, hateful, or racially, ethnically or
- harm minors in any way;
- impersonate any person or entity, including, but not limited to, an iSAT official,
forum leader, guide or host, or falsely state or otherwise misrepresent your affiliation
with a person or entity;
- forge headers or otherwise manipulate identifiers in order to disguise the origin
of any Content transmitted through the Service;
- upload, post, email, transmit or otherwise make available any Content that you do
not have a right to make available under any law or under contractual or fiduciary
relationships (such as inside information, proprietary and confidential information
learned or disclosed as part of employment relationships or under nondisclosure
- upload, post, email, transmit or otherwise make available any Content that infringes
any patent, trademark, trade secret, copyright or other proprietary rights ("Rights")
of any party;
- upload, post, email, transmit or otherwise make available any unsolicited or unauthorized
advertising, promotional materials, "junk mail", "spam", "chain
letters", "pyramid schemes", or any other form of solicitation, except
in those areas (such as shopping rooms) that are designated for such purpose;
- upload, post, email, transmit or otherwise make available any material that contains
software viruses or any other computer code, files or programs designed to interrupt,
destroy or limit the functionality of any computer software or hardware or telecommunications
- disrupt the normal flow of dialogue, cause a screen to "scroll" faster
than other users of the Service are able to type, or otherwise act in a manner that
negatively affects other users' ability to engage in real time exchanges;
- interfere with or disrupt the Service, servers or networks connected to the Service,
or disobey any requirements, procedures, policies or regulations of networks connected
to the Service;
- intentionally or unintentionally violate any applicable local, state, national or
international law and any regulations having the force of law;
- or otherwise harass another; or
- collect or store personal data about other users.
You acknowledge and agree that iSAT may preserve Content and may also disclose Content
if required to do so by law or in the good faith belief that such preservation or
disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce
the TOS; (c) respond to claims that any Content violates the rights of third-parties;
or (d) protect the rights, property, or personal safety of iSAT, its users and the
You understand that the technical processing and transmission of the Service, including
your Content, may involve (a) transmissions over various networks; and (b) changes
to conform and adapt to technical requirements of connecting networks or devices.
- Special Admonitions for International Use
Recognising the global nature of the Internet, you agree to comply with all local
rules regarding online conduct and acceptable Content. Specifically, you agree to
comply with all applicable laws regarding the transmission of technical data exported
from the country in which you reside.
You agree to indemnify and hold iSAT, its subsidiaries, affiliates, officers, agents,
co-branders or other partners, and employees, harmless from any claim or demand,
including reasonable attorneys' fees, made by any third party due to or arising
out of Content you submit, post, transmit or make available through the Service,
your use of the Service, your connection to the Service, your violation of the TOS,
or your violation of any rights of another.
- No Resale of Service
You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial
purposes, any portion of the Service, use of the Service, or access to the Service.
- Modifications to Service
iSAT reserves the right at any time to modify or discontinue, temporarily or permanently,
the Service (or any part thereof) with or without notice. You agree that iSAT shall
not be liable to you or to any third party for any modification, suspension or discontinuance
of the Service.
You agree that iSAT, in its sole discretion, may terminate your password, account
(or any part thereof) or use of the Service, and remove and discard any Content
within the Service, for any reason, including, without limitation, for lack of use
or if iSAT believes that you have violated or acted inconsistently with the letter
or spirit of the TOS. iSAT may also in its sole discretion and at any time discontinue
providing the Service, or any part thereof, with or without notice. You agree that
any termination of your access to the Service under any provision of this TOS may
be effected without prior notice, and acknowledge and agree that iSAT may immediately
deactivate or delete your account and all related information and files in your
account and/or bar any further access to such files or the Service. Further, you
agree that iSAT shall not be liable to you or any third-party for any termination
of your access to the Service.
- Dealing with Advertisers
Your correspondence or business dealings with, or participation in promotions of,
advertisers found on or through the Service, including payment and delivery of related
goods or services, and any other terms, conditions, warranties or representations
associated with such dealings, are solely between you and such advertiser. You agree
that iSAT shall not be responsible or liable for any loss or damage of any sort
incurred as the result of any such dealings or as the result of the presence of
such advertisers on the Service.
The Service may provide, or third parties may provide, links to other World Wide
Web sites or resources. Because iSAT has no control over such sites and resources,
you acknowledge and agree that iSAT is not responsible for the availability of such
external sites or resources, and does not endorse and is not responsible or liable
for any Content, advertising, products, or other materials on or available from
such sites or resources. You further acknowledge and agree that iSAT shall not be
responsible or liable, directly or indirectly, for any damage or loss caused or
alleged to be caused by or in connection with use of or reliance on any such Content,
goods or services available on or through any such site or resource.
Please report any violations of the TOS to iSAT.
- Cancellation of Services
We require a 30 day calendar months' notice of intent to cancel any of the services
you have requested. Please contact us for a cancellation form to be sent to you, either by email or
fax. The cancellation will only be deemed accepted once we have confirmed that we
have received your cancellation form, up until that time you will be charged as
normal for services rendered, whether you are indeed making use of our services
- In the event that a Hardare Device is provided to you by iSAT, it will be subject
to a manufacturer’s warranty.
- It is your responsibility to make sure that you read and understand the warranty
provided on your Hardware Device and you hereby indemnify iSAT against all costs
and any claim whatsoever arising from your failure to comply with the manufacturer’s
- In the event that you need to return the Hardware Device to possible faults
on it, it is a carry-in and collect warranty, unless otherwise stated. i.e. You will be liable to return the
Hardware Device to iSAT at your own expense. Same applies with collection.
- Should iSAT, in its sole discretion, exchange any Hardware Device, and
the manufacturer then establish that any fault or damage to the Hardware Device
was caused by you, or is not covered under the warranty, you will be billed for
such replacement for Hardware Device.
- Business Uncapped Router Operation
- Customer shall not have access to the Routers configuration and shall not change
or attempt to change the Routers configuration.
- In the event that the Router provided comes with built in wireless, iSAT does not
support such wireless access.
In the event that a Hardware Device is provided to you by iSAT, all risk of
loss and/or destruction of the Hardware Device shall be retained by you at all
times. You shall be responsible for ensuring the safety of the Hardware Device
and shall ensure that the Hardware Device is insured against loss and destruction
for the usual causes arising, and shall be liable for the replacement costs of the
Hardware Device in the event of any loss or destruction thereof.
- Static IP
In order to use the product you must have a router or server that can terminate an L2TP tunnel / connection
- Static IP's are only available on the EASY Uncapped ADSL Access options
- Only one Static IP can be linked to one active EASY Uncapped ADSL service (username)
- The Static IP will remain active as long as the ADSL service (username) it is linked to is active, should the ADSL service (username) it is linked to be cancelled, the Static IP will automatically be cancelled. Please note that once the Static IP is cancelled it cannot be recovered. Should you repurchase the service, a new Static IP will be issued.
- The iSAT Support Team will only assist you with the initial setup and maintenance of your L2TP connection and iSAT username on your device. Due to privacy and security concerns, internal network configurations like natting and routing will need to be set up and maintained by your network administrator.
Last updated: 13 October 2014