1.1. ”4G LTE” means wireless broadband technology used to connect the CPE to the network;
1.2. “iSAT” refers to Internet Services and Technologies
1.3. “Calendar Month” means the period from the 1st day of a month to the last day of that month;
1.4. “Coverage Area” means the coverage area in South Africa within which iSAT is providing the service, as it may be notified at any specific time;
1.5. “Customers” shall mean customers to be acquired by the Operator for the provision of Services in terms of this Service Schedule;
1.6. “Execution Date” means the date of execution of this Service Schedule by the last Party;
1.7. “GB” means gigabytes;
1.8. “R” or “Rand” means the lawful currency of South Africa;
1.9. “Network Capacity” means the number of customers or the amount of data that can be delivered to customers in a specific area defined within the Coverage Area, provided with its designated features as may be provided and modified from time to time by iSAT
1.10. “Services” means the purchase and re-sale of the services packages;
1.11. “Services Plans” means the plans available
1.12. “Suspended Service” means the service is no longer active on the network
1.13. “Terminated Service” means the service is no longer live on the network.
- Suspensive Conditions
This Agreement are subject to the following Suspensive Conditions:
2.1. Obtaining of all the relevant permits that may be required for this transaction by the Parties, including, if necessary, regulatory approval;
2.2. The Coverage Area has been defined and agreed within which the Operator can undertake sales;
- Support Services
3.1. iSAT shall use its best efforts to ensure that the services are provided optimally throughout the duration of this Service
3.2. It is recorded that iSAT does not give or make any warranties, representations or guarantees whatsoever, whether implied or express, in relation to the availability, reliability, accuracy and security of the Network Capacity.
- iSAT Responsibilities
4.1. iSAT shall be responsible for providing 4G LTE on a best efforts basis and based on the exact same Quality of Service provided to all other ISAT 4G LTE customers;
4.2. iSAT shall send an invoice to the Client at the end of every month for the Service Plans purchased by the Client.
4.3. The Operator will be responsible to bill and collect payment from their Customers, and address any billing and payment related support queries;
4.4. The Operator will follow the defined iSAT support process to log tickets.
- Expansion and Coverage
5.1. Monthly, iSAT will issue a coverage map that defines the Coverage Areas in which Services are available;
5.2. Selling outside of the Coverage Area will result in Customers receiving no service or an impaired service. Should a customer purchase a service outside the Coverage Area, then iSAT will not be responsible for the quality of the Service which is received or even that Service is made available;
6.1. iSAT warrants that Service will be made available within the published Coverage Area to Customers on a best effort basis;
6.2. The customer warrants that it will undertake all necessary actions to be compliant with the relevant regulations, not limited to RICA. POPI, and CPA acts.
iSAT shall not be held responsible or liable for the Customers non-compliance with RICA, POPI and other relevant regulatory requirements. As such, the customer indemnifies iSAT against any claim of whatever nature arising from its non-compliance to these acts.
- Service Plans - Add on Bundles
At any time during a Customer’s valid contract period, the Customer will have access to purchase the following Add On bundles (including VAT): 1GB @ R10.00, 2GB @ R20.00, 3GB @ R30.00, 5GB @ R50.00, 10GB @ R100.00, 20GB @ R200.00
The validity period of Top-up bundles shall remain at 30 days from the date of purchase. In the event of a Top-up bundle being carried over to the next month, the Top-up bundle shall be depleted first before depleting the monthly allocated data.
- Validity/Expiry on Data Bundles
Where a customer has not used their entire monthly allocation of data from their package, it shall not expire in the same calendar month, but rather expire in the following month. For example, if a subscriber with a 55GB package allocated for the period 1 to 30 June, has 5GB of their data package remaining, the 5GB shall be valid until 31 July at 23:59.
The maximum roll-over period for unused data is one additional calendar month. Following this period, unused data will be forfeited.
Should a Customer sign a contact during a month other than on the 1st, the data and the billing will be done pro-rata accordingly for the remaining days of the month and the Customer will be billed along with the first full calendar month billing;
Any unused Add on bundle shall be forfeited at 23:59 on the expiry date.
- Top-up bundle depleted first, if applicable.
- Carry-over data will be depleted second, if applicable.
- Monthly data allocation will be depleted last.
Should the Customer decide to cancel their month to month contract, the inclusive monthly data as well as their Top-Up bundles, if applicable, will terminate at the end of the month;