1.1. “Fixed LTE Service” means Long Term Evolution services locked onto a specific MTN Base station(does not allow for roaming) and will make use of the MTN LTE network as defined by MTN. Fixed LTE Services shall only work in areas in which has MTN LTE coverage;
1.2. “iSAT” refers to Internet Services and Technologies
1.3. “Calendar Month” means the period from the 1st day of a month to the last day of that month;
1.4. “Coverage Area” means the area that is validated against the REST based JSON webservice’s LTE procedure call “Coverage”
1.5. “GB” means gigabytes;
1.6. “R” or “Rand” means the lawful currency of South Africa;
1.7. “Network Capacity” means the number of customers or the amount of data that can be delivered to customers in a specific area defined within the Coverage Area, provided with its designated features as may be provided and modified from time to time by iSAT
1.8. “Services” means the purchase and re-sale of the services packages;
1.9. “Service Plans” means the plans available
1.10. “Suspended Service” means the service is no longer active on the network
1.11. “Terminated Service” means the service is no longer live on the network.
1.12. “RICA” means the Regulation of Interception of Communications and Provision of Communication-Related Information Act, 70 of 2002.
- Suspensive Conditions
This Agreement are subject to the following Suspensive Conditions:
2.1. Obtaining of all the relevant permits that may be required for this transaction by the Parties, including, if necessary, regulatory approval;
2.2. The Coverage Area has been defined
- Support Services
3.1. iSAT shall use its best efforts to ensure that the services are provided optimally throughout the duration of this Service
3.2. It is recorded that iSAT does not give or make any warranties, representations or guarantees whatsoever, whether implied or express, in relation to the availability, reliability, accuracy and security of the Network Capacity.
- iSAT Responsibilities
4.1. iSAT, through MTN’s network, shall be responsible for providing Fixed LTE on a best efforts basis and based on the exact same Quality of Service provided to all other iSAT Fixed LTE Customers;
4.2. iSAT shall send an invoice to the Customer at the end of every month for the Service Plan purchased by the Customer;
4.3. The Customer will follow the defined iSAT support process to log tickets.
- Expansion and Coverage:
5.1. On a monthly basis, iSAT will issue a coverage map that defines the Coverage Area in which Services are available;
5.2. Selling outside of the Coverage Area will result in Customers receiving no service or an impaired service. Should a customer purchase a service outside the Coverage Area, then iSAT will not be responsible for the quality of the Service which is received or even that Service is made available;
6.1. iSAT warrants that Service will be made available within the published Coverage Area to Customer on a best effort basis;
6.2. The Customer warrants that it will undertake all necessary actions to be compliant with the relevant regulations, not limited to RICA. POPI, and CPA acts.
iSAT shall not be held responsible or liable for the Operator’s non-compliance with RICA, POPI and other relevant regulatory requirements. As such, the Customer indemnifies iSAT against any claim of whatever nature arising from its non-compliance to these acts.
- Product Description:
iSAT Fixed LTE Service will deliver wireless broadband internet services for Customers within the pre-defined Coverage Areas. All prices are including VAT.
- Service plans – Add On Bundles – MTN Fixed LTE
At any time during a Customer’s valid contract period, the Customer will have access to purchase the following Top-up bundles, (including VAT):
- 2GB @ R20
- 5GB @ R50
- 10GB @ R100
- 20GB @ R200
- 50GB @ R500
Top-up bundles will be valid for one month.
- Validity/Expiry on Data Bundles:
10.1. Any unused monthly data shall be valid for two months;
10.2. Should a Customer sign up during a month other than on the 1st, the data and the billing will be done pro-rata accordingly for the remaining days of the particular month and the Customer will be billed along with the first full calendar month billing;
10.3. Carry-Over Data and Top-Up Balances will automatically expire and cease to exist when a capped service is migrated to an uncapped service.
10.4. Uncapped Data is in no way carried over when an Uncapped service is migrated to a capped service.
- Depletion of Data Rules:
The sequence of data depletion for a given month will be processed as follows:
11.1. Carry-over base data from previous month used first; then
11.2. Monthly data allocation (as per subscription) for the current month
11.3. Top Up carry-over data from the previous month
11.4. TopUp data purchased in the current month
11.5. Received Data for a given month will be depleted last
Should a Customer decide to cancel their month to month contract, the inclusive monthly data as well as their Top-Up bundles, if applicable, will terminate at the end of the month;
- Setup Fee:
13.1. A Setup fee will be charged to the Customer on all LTE Packages, this includes the SIM and delivery of the SIM.
13.2. Should a Customer cancel an order on delivery as a result of lack of coverage or inadequate coverage, and the sale was made outside of the defined Coverage Area, then all incurred costs will be recovered from the Customer. iSAT will not take responsibility for any damage done to a Customer’s property by any third party vendors.
- Additional Fees (incl. VAT):
1st Delivery Attempt (Setup Fee)
1st Delivery Attempt (Urgent)
2nd Delivery Attempt
2nd Delivery Attempt (Urgent)
3rd Delivery Attempt
3rd Delivery Attempt (Urgent)
4th Delivery Attempt (Urgent)
Hardware replacement 2nd Attempt
Hardware replacement failed Attempt
Hardware replacement failed 2nd Attempt
Cancellation before Departure
Return Fee (Return to Sender)
Return Fee (Return to Sender) 2nd Attempt
Return Fee (Return to Sender) 3rd Attempt
- SIM & Modem:
14.1. The SIM is registered to the cell-tower and a slot will be allocated as such
14.2. The service will be activated within 48 hours of delivery
14.3. SIM’s are network locked to a specific tower; notifications will be available when mobility is detected
14.4. Should a SIM move from the allocated tower, the SIM will be de-activated as soon as mobility is detected
14.5. Once a SIM has been deactivated due to mobility, a new SIM will need to be issued to reinstate access
14.6. SIM must be used in an MTN approved Modem:
BROVI: 5G CPE 5 H155-381
Billion: BiPAC 8206 AZ
HUAWEI: B535-932, B818-263, 5G CPE PRO 2, B525S-23A, B525S-65A, B525S-95A, B535-932A, B612-233, B612-533, B612S-25D, B612S-51D, B612S-52D, B618S-22D, B618S-65D, B618S-66D
MikroTik: Chateau LTE12
TP-Link: Archer MR600 (EU) 2.0
ZTE: MF286C1, MF286C3a, MF286A, MF286D, MF286R, MF296D, MF297D, 5G CPE MC801A
VIDA: CPE4000-PLUS, CPE4000-PRO
HUAWEI: B2368, B2368-22, B2368-57, B2368-66
ZYXEL: LTE7460, LTE7480-M804
14.7. If using your own router, ensure it is not Network Locked. If Network Locked, you will not be able to complete setup.
- Data Transfer restriction:
15.1. Data from uncapped products cannot be transferred.
15.2. Data cannot be transferred from a capped package to an uncapped package.
- Uncapped Shaping rules
MTN Uncapped Premium 25Mbps LTE:
16.1.1. The maximum throughput speed on this service is up to 25Mbps.
16.1.2. There are no guarantees on speeds, this is a best effort service – this depends on the favorability on the network in the client’s area, device capability, etc.
16.1.3. Peer-to-Peer, NNTP, Torrents, etc. are limited to 128kbps on this service.
16.1.4. The above rules apply to all hours of usage, without exclusion.
MTN Uncapped Lite 10Mbps LTE:
16.2.1. The maximum throughput speed on this service is up to 10Mbps.
16.2.2. There are no guarantees on speeds, this is a best effort service – this depends on the favorability on the network in the client’s area, device capability, etc.
16.2.3. Peer-to-Peer, NNTP, Torrents, etc. are limited to 128kbps on this service.
16.2.4. All Real-Time Entertainment services, video streaming and music streaming are limited to 4Mbps.
16.2.5. The above rules apply to all hours of usage, without exclusion.