" On Sunday, my Isat e mail would not work, I contacted Isat and was informed
that there was a problem. When eventually this came right 2 days later I
could no longer e mail using my mobile data (8ta with my Isat e mail
address.) I spent most of the day on the phone with Isat and telkom trying
to resolve this issue. Out of sheer frustration I came to the Isat office
with my iPad. One of your employees Brendon , persisted with my iPad until
he resolved the problem . It took a while but it was worth the wait. Not
only was he able to resolve the problem that no one else was able to, he was
also most courteous. Please extend my gratitude to him for resolving my
problem. I am most appreciative of his skill and manner that he approached
"My friends ask me why I don’t use my Google email. Well, I cant just phone Google in PE, or send them an email and the job is done in a couple of minutes.
THIS IS KNOCK YOUR SOCKS OFF SERVICE.
Thank you so much!
"That was fantastic service Highly thankful to you and your team for such efficient service."
"Once again a MILLION thank you's for the kind assistance received this morning!!
Nobody likes a “problem” but visiting you guys for a solution is actually something to enjoy and look forward to!!
Great stuff and thank you. Kind regards to you and the lads please.
I am thrilled with the quality of the service AND the line speed!
You have saved my life and I am looking forward to a long and productive relationship with ISAT.
(If this is the quality of your line speed then I need to talk to you about moving my hosting to you as well.)"
"Thanks for your email and again, thank you for your knowledgeable help in sorting out my email problems. You showed me parts of the program I was completely unaware of.
At 12;30 last night I thought of you going off shift. I was glad to be in my bed and relaxed and wondered how you manage to turn your clock around so that day becomes night. I'm lucky to be as old as I am!
The laptop and the desktop seem to be working well so I hope I will not need to bother you again. Who knows, maybe our paths could cross again: it would be interesting to meet."
"I just wanted to pop a quick mail to thank you very much for your superb customer service. It is not often that I feel the need to single out someone for their high service standards. It is not that I receive bad service, but good service is an expectation of every client of every organisation. Exceptional service, however, must be noted and you have shown me that exceptional service.
From my first call earlier this week, you did not give up on my small complaint and continued to seek a solution for me and my issue is resolved today because of you and your dedication. WELL DONE and THANK-YOU! I hope your superiors see this and give you the praise that is due. "
"Thanks so much for the kind and knowledgeable way in which you assisted me with the installation of my new router today. I am totally clueless where computers are concerned, but you took the time to patiently explain everything, and you did not make fun of me even once. I really appreciated that. The new router seems to be working perfectly, and I’m feeling quite proud for my part in it, but I know that it is really due to you.
Again, thank you so much for your patience and helpfulness. "
"Thank you for your excellent service, it is really appreciated. Happy new year. "
"I think that it is marvellous how quickly iSAT Support can identify a problem and repair it."
"Thanx for prompt reply! You guys are numero uno!!"
"Tx for excellent turnaround time in response."
"Thank you so much for all your help and patience with a 75yr old! Got it all sorted with Elizabeth Botha's help - iSAT's support is really amazing - thank you again!"
"Just a note to thank Elizabeth so very much for her patience and assistance in getting my emails up and running on Sunday. She’s a star and because of her help, I’m now able to send this email. In fact, I have to compliment everyone at Isat. On the occasions I’ve had to phone with a query (and there have been a few!!), my issues have been dealt with in a friendly and respectful manner. The service is excellent.
Thanks so much."
Baie dankie vir uitmuntende diens gelewer en ook vir baie geduld aan die dag gele.
Jou vriendelike en professionele hulp en bystand word opreg waardeer."
"Hiermee wil ek onder u aandag bring na Elizabeth! Sy ken haar werk en is n GROOT aanwins vir julle firma. Sy is vreindelik en baie behulpsaam , geduldig ken IT. Dankie vir jou diens"
"We would just like to thank Isat and in particular Calvin for the excellent service we received this afternoon when we experienced some problems with our system. Being in the Service industry ourselves, we really appreciate it when any service provider is prepared to go the extra mile.
Thanks again and have a lovely day further."
"I would like to take this opportunity to thank Scott SO VERY MUCH for his understanding, patience and kindness in helping me sort my ‘’what I call frozen screen on the ‘e’ mail’’ I was ready to throw in the towel and the computer into the rubbish bin. He was a great help. Thank you."
"I just wish to commend Scott and his patience.
I am completely technically challenged and Scott has talked me through a ‘gruelling’ upgrade. Gruelling for him as I hardly understand any technical jargon and gruelling for me as I could see myself waiting days for my computer to be in working order again.
As you can see all is now well in the household.Thanks!"
"I had problems over the week-end with my internet connection. I called isat and got through to one of your technicians called Darren. This young man helped me in the most patient and helpful manner possible. He is a terrific help to us as older people. Well done Darren."
"Thank you for your friendliness and having patience with me. A BIG THANK YOU for helping with my Outlook Express. What seems like something small and easy for others to fix, is like climbing Table Mountain for me.
Thank you once again. Have a wonderful day."
"I wish to commend Calvin on his patience and persistence with those of us who are technically challenged.
Thank you Calvin for once again patiently going through the basic steps with me and getting me back on line this morning.
I really appreciate it."
"Ek wil net kom baie dankie sê vir julle spannetjie wat my gehelp het met die rekening wat ek nie kon oop maak nie. "
"I hereby wish to express my thanks for the excellent service provided to me today by Calvin, in moving my mailbox to my new Macbook.
His service was friendly, quick and helped me with what I needed to do."
"I would just like to say that my internet is working again and would like to thank you for all your help and friendly service you guys are the best thank you once again."
"Hiermee wil ek jou opreg bedank vir jou geduld, hulp en vriendelikheid vanoggend toe ek jul call centre gebel het.
Ek weet nie wat ek nog 'n dag sonder internet op kantoor sou doen nie!
Jy het my vanoggend gered van 'n gewisse hartaanval.
Nogmaals baie dankie!!!!"
"I would just like to commend you guys on doing a rather swell job of promptly and successfully troubleshooting and repairing my connection problems yesterday. My email was responded to in a very timely manner by a gentleman I believe to be named Scott Warren. Please thank him for his service and general etiquette in customer relations."
"Thank you for your support, patience and kindness while helping me with my internet. "
"Baie dankie vir jou vinnige optrede. Ek is bly dat ons dit so maklik kon uitsorteer.
Ek deel al 'n hele paar jaar met Isat en is baie tevrede met julle diens."
"I would like to thank SCOTT for the AMAZING, FRIENDLY, and PROFFESSIONAL help he gave me on the Telephone. It is people like him, that makes me satisfied about iSAT's Support Department! Thanks again!"
"Ons wil net Darren bedank vir al sy hulp!Hy was baie vriendelik en baie geduldig en behulpsaam!Ons het was gisteraand by Isat gewees met ons probleem en dit kon nie uitgesorteer word nie en hy het ons gehelp vanoggend.Ons waardeer dit baie!Dankie vir jou hulp!"
"I would like you to know that your customer support is always very good and this afternoon Calvin was a great help to me explaining why had reached my capping and offered solutions to my problem. He did this very clearly and impatiently to someone who is not at all clued-up on all the in's and out's of ADSL. His assistance was invaluable.
Thanks for the excellent service you provide!"
"A big thank you for your patience and most appreciated assistance.
The manner in which you guided me through all the red tape was truly amazing."
"I would just like to say a BIG thank you to three of your best employees there
at iSAT support, I recently came to visit my mom here in South Africa from the United
States of America.
For the last few days we had problems connecting to the internet so we gave a call
to your support department, I spoke to two support guys and a Manager namely Yves,
Faidan and Lux.
Would like to thank Ives for the great patients he had with me to get everything
sorted and to Lux for his sales pitch and explanation of the different products
while i was on hold while Ives tested my mom ADSL connection.
I spoke to Fayden to tell him that support my keep up with the good work and that
my mom really appreciate the extra mile that iSAT support goes to help their customers.
Thanks once again and from me and my mom, Have Merry Christmas and Happy New Year.
"I’ve been their client for just over a month and my only regret is that I
didn’t change over long ago. They are definitely in the top echelon of service providers."
"Dankie vir jou vriendelike en flink diens. dit is voorwaar aangenaam om met
jou te deel.Jou hulp word wardeer, Groete."
"Two weeks ago I ordered an ADSL line through iSAT. They phoned me the next
day to confirm my details and e-mailed me regularly throughout the process to keep
me informed on the progress of my order.
Today I noticed my line was slow. It was already long after office hours so I sent
iSAT an e-mail, expecting them to respond tomorrow. Five minutes later they phoned
me and after ten minutes my ADSL line speed had been increased to a little less
than its original speed.
Then they phoned me again to explain to let me know that they'd logged a fault with
Telkom to restore the line to its full speed.
I am absolutely amazed at the fantastic experience of being an iSAT customer."
"I have just changed over to an ADSL Internet connection, and as a total technoidiot,
I would like to commend your employees for the efficient, kind, patient and cheerful
way they guided me through the process. They made this potentially (for me!) stressful
project practically painless, and I really appreciate it." "Once again
needed to phone your support centre for assistance. And once again a wonderful,
friendly and helpful young gentleman assisted me. They always have such patience
with my inabilities to do or understand. Keep up this wonderful service! We need
it in SA to give us hope."
"Just to say a big thanks for all your and the Isat teams great service, patience
and help with my account change-over. I received setup assistance at 21:40 last
night! Please compliment the technical guys.Thanks again"
"Hi Andrew. I would just like to thank you for your excellent service, your
patience, help and professionalism. When I first contacted you, I was not yet a
customer but you took a lot of your time discussing technical problems with me and
giving me advice. It is thanks to your excellent support that I have signed up with
ISAT and will continue to use your services in the future and recommend ISAT to
"Dear Michelle. I wanted to let you know how extremely impressed and pleased
I am with your service delivery in assisting me with the "migration" of
my mailbox and website.
Not only were you friendly and helpful - but you were exceptionally efficient as
...it is people like you that makes clients come back again and again.
Thank you for your friendly and VERY efficient assistance - it was an absolute pleasure
dealing with you, and I will most definitely insist on dealing with you for all
"While I was losing hope of ever getting my web site alive Christopher was
there to help and sort the problem out, please pass on my thanks."
"I wish to compliment one of your employees on his exellent service helping
me to connect to the Interner. His name is Thaabit and it was a pleasure dealing
with sufficiency. I trust that my Internet Problems are something of the past.
- Thanks again."
"Thanks so much, that is perfect and thanks again to the Isat Team for a wonderful
service provided to us over all the years we have been with you. Hopefully we will
receive the same good service in Australia !!"
"I would just like to take the time to commend your support department with
their excellent service!! I am not even a customer of ISAT but deal with many of
your clients who only have good things to say about you!
Earlier today I could not connect and out of frustration for my ISP decided to phone
I was greeted very kindly by André who was unbelieveably sharp and accurate! He
sorted out in 5 minutes what numerous phone calls to my ISP could not! With such
highly trained staff it is to no surprise to me that the service is so great!
After Andre sorted out my problem I asked him to put me through to his manager so
I could commend ISAT. I was pleasantly surprised when I was put through immediatly
without any silly excuses and was met with the kind and heartfelt voice of Fuzludien.
He was so helpfull and friendly and is easily the the most comfortable manager to
I hope you go from strength to strenght and keep up the good work!
Well done ISAT!!"
"To all the ISAT team -
Thank you for all the great work you have done in 2007 and the wonderful support
you have given us in this time. We know that 2008 is going to be your best yet.
All the best for the New year and hope you have a good one!!"
"The iSAT team -
Firstly your services supersede all my expectations. You are doing a great job.
Not to mention the growth over the passed years. You remind me about my Father,
always willing to listen and give advice.
THANK YOU ALL"
"Just a quick note to thank Calvin for great assistance this evening in setting
up my 3G internet – great service and lots of patience"
"At last – a quote where I don’t feel like I have to sell all my assets just
to have a website!!!"
"Dear Janél, thanks so much for your immediate support and help. Problem solved
within a few clicks."
"I would like to thank you most sincerely for all the time you gave me while
trying to set-up my ADSL Line. It was REALLY appreciated and I am now on-line"
"Baie dankie Michael, ek het reggekom. Dankie vir julle uitstekende diens.
Ek sal nog biae mense na julle verwys."
"With your combination of service and products, you must be the cheapest ISP
in SA! Thank you iSAT"
"Not only great connectivity, but also incredible human interface. iSAT is
a family. Thanks for everything. Real people in a sometimes-not-so-pleasant world."
"Thanks Jonathan, appreciated. Please forward this email to your management
- this is what service excellence is all about! I work for a large financial house
with 1200 IT people and I can only hope in 100 years to get service like this. My
"Ek wil graag net van hierdie geleentheid gebruik maak om dankie te sê vir
die uitmuntende diens wat ons tot dusvêr gekry het . Ons het rêgtig gemoedsrus om
by so 'n professionele "Service Provider" diens te kan ontvang."
"Thanx for a speedy response, I am very impressed with your Customer service.
Your efficiency is a credit to company. I will be recommending you to all."
"Dankie dat julle altyd so behulpsaam is en spoedige antwoorde het."
"Dankie vir julle goeie diens, en dat ons altyd op julle kan staatmaak."
"Thank you for excellent service at all times. Its wonderful to be back at
"I'm just sending you and the rest of the staff this message to say that
you guys/girls should give yourselves a pat on the back! Great Service! Keep it
"Thanks for your prompt and detailed response, as well as pointers to possible
solutions. This is how I have come to value you guys!"
"Thank you for prompt feedback, I give you ten out of ten for customer service"
"Dankie vir goeie diens!"
"Baie dankie vir jou behulpsaamheid. Dit word opreg waardeer."
"As far as I'm concerned iSAT help is always at the end of my telephone
or email line."
"Hi Rory, this is just a thank you message to you and the staff at iSAT, you
guys are really doing a great job and the level of assistance is really outstanding,
unlike some other service providers I know (no names mentioned)."
"Baie dankie vir die goeie diens wat ek die afgelope jaar by julle kry. Dit
was vir my wonderlik om te sien hou gou julle my probleme opgelos het."
"Thanks for your snappy reply and all the help so far. We are very impressed
with you guys with the fast help and service. We would like to bring our own business
to iSAT as well!"
"Many thanks for all your support in sorting out our email problem. I have
had confirmation from BG that he has received my e-mail. Your support and determination
to sort out the problem was absolutely “first class” To achieve a positive outcome
in such a short time was exceptional!! Here in the U.K. we would be lucky if the
problem was ever solved! Thank you once again for all your hard work in solving
"Your service provider was absolutely brilliant. They really persevered to
sort out the problem. I must have had about 15 e-mails advising and guiding me through
the problem. The end result was, we had put a dot in the wrong place for sending
messages through our service provider. Please send them an e-mail thanking them
for their excellent service."
"Baie dankie vir julle hulp. My man kan gratis deur sy maatskappy van 'n
ander ISP gebruik maak, maar ek sal nooit vir iSAT los nie, want julle diens is
"What a star you are! Thanks for all your (& iSAT's) help. It's
just this sort of attitude that all goes to make SA a great place for visitors/tourists.
"It is your customers, especially elderly ones, who thank iSAT for their support
during the year. The courtesy, understanding, diplomacy and tact with which trivial
matters are attended to is exemplary and is deeply appreciated. May all @ iSAT have
a great time whilst switched off over the christmas and new year holiday period."
"I would like compliment the technical staff at ISAT for their excellent service.
Sunday evening 3 June I contacted the support centre with a hardware problem relating
to a new PC that I was assembling. I was aware that the request does not relate
to normal ISAT business, but I was desperate. I had previously contacted a dimension
data technician and a NMMU specialist, both could not resolve my problem. The ISAT
technician came up with a possible solution which worked brilliantly.
A big thank you to ISAT.
"I just want to commend all of you as a team on your great service. We have always had
only the best! Thank you for your loyalty to us as customers.."
I am 73 years old and not quite that computer literate so I really appreciated Andrew’s
patience and assistance, and give him a special word of thanks."
"Hi Lindi. Ek wil darem net vir jou sê dat jy met al jou kennis 'n regte vreugte
in my lewe gebring het. Die breëband is net eenvoudig fantasties.
Was dit nie vir jou en al jou moeite en vriendelike manier hoe jy my benader het
nie, sou ek seker ook nie die moed gehad het om dit aan te skaf nie, want wat ek
van daardie tiepe ding geweet het, was min. Isat kan regtig trots wees net om iemand
wat so lojaal en so vriendelik teenoor haar werk, by hulle te hê. Jy is 'n wenner!
Geniet jou Kersfees en ek hoop dit is vir jou net so 'n vreugde soos breëband vir
"I wish to compliment one of your employees on his exellent service helping
me to connect to the Internet. His name is Thaabit and it was a pleasure dealing
with sufficiency. I trust that my Internet Problems are something of the past. Thanks
"Test page received, thank you. You guys are great your respond time is great.
Keep up the good work.!!!!!!!!!!!"
"Ek wil net baie dankie se vir puik diens wat ons van julle kry, veral vir
Ryno van Loggerenberg wat ons onmiddelik kon help en dadelik gereageer het op ons
Dis puik diens en ons waardeer dit."
"A million thanks for the G-Mail info - a great help.
Thank you,also, for your very prompt reply to my query!"
"Test page received, thank you. You guys are great your respond time is great.
Keep up the good work."
"I would like to congratulate you on having a staff member like Faiden.
On Sunday the 12th Oct he patiently went out of his way to help me with a problem,
which is a Telkom problem.
Congrats once again."
"I want to thank Calvin, Fadin and Christopher as well as all the other ISP
operators that have helped me time and time again with all the "blupsies" I have
made over the past. I have received excellent help... with some very confusing problems
I seem to be able to create between my internet, router and email programs!... Really,
I could not ask for a better team to be there for me when I have no-one else to
turn to. They are patient, long-suffering and always polite. Thank you for selecting
such dedicated staff...
From a very satisfied and happy customer."
"I would just like to take the opportunity to thank you for your prompt, friendly
and helpful customer service. A Big Thank YOU to Leroy that assisted me this afternoon
for his patience and friendly manner. Great Customer Service is hard to find, keep
it up it is greatly appreciated."
"I wish all the staff, and, management at isat, a very merry Christmas, and,
a prosperous, and, exciting 2008. I would also like to thank you all for the excellent
sewrvice I received over the last two years, and, I look forward to a continued
association with all of you in the future. Kind regards
- P.S., this 3G card is awsome."
"It's so nice to be able to deal with such helpful people, who don't mind going
through the motions slowly and patiently with me!"
"Thanks Guys. I can't tell you how impressed I am with your service. I
am a person who believes that a good thing shows grow. I am going to help you! Regards"
"Aan een en almal wat altyd baie vriendelik hierdie omie met raad en hulp bystaan
BAIE DANKIE ISAT!!!!!!! Dankie ook dat julle so laat in die aand my tot diens kan
"So pleased with your service levels, guys. I was so pleasantly surprised when
I emailed your office for a query. Your response was not just quick, almost immediate"
"A huge compliment to your staff for the speedy reply with getting us connected
to the Internet. Thank you for the prompt and professional service."
"Thank you to you and your team for your assistance when we were marooned on
an mailless island."
"I would like to say that we've used other servers before iSAT and this
is the first time that we are completely satisfied with the service provided. The
registration was prompt; the monthly fee is not exorbitant; I've never had an
engaged tone when I logged on and we appreciate the virus warnings you send us."
"To all you dedicated and helpful folk at iSAT, the compliments of the season
and the best of health in the coming year. You all deserve an extended holiday!"
"My personal dialup has been with iSAT now for the past 4 years. And as always
in the past your service has exceeded all expectations. Whenever I can I always
refer people to iSAT. Your service levels cannot be praised enough. Keep it up and
thanks for everything"
"You are the best thing that happened to my working life and my network of
relationships for a long time. I battled agonisingly for months with my previous
service provider. I think I rang you for the first time at 11am today. By 1.30 I
was a registered iSAT person and up and running sending my first emails. And, better
still receiving three friendly messages from you with the bonsela of one month's
free subscription and the prospect of maybe winning a competition. I didn't
realise how good being connected (through the right people) could be!"
"Thank you again for excellent service. I am writing about my experiences in
South Africa, but only in Norwegian, and your company will be highly recommended,
so within some months you will have more difficult customers like me!"
"I have tried many providers and YOU TOP IT ALL, thank you for all your support
and keep up the good work."
"When you are away for a period and then pick up your emails and there are
a whole stack of them you are struck by the number of virus-infected messages that
have been blocked by your service provider. That is what I want to say thank you
for- you and your team are making computer life very mush easier for your subscribers."
"We are a retired couple and I have a hearing problem and cannot keep in touch
with my children or grandchildren, except by email. This is a wonderful thing for
us as we have family far and near. I can only say that your service to us as email
customers is all that we could wish for and would not want to change. We wish you
well in all your efforts to give good service."
"Personally I do not have complaints. I must be one of your happiest clients,
I have never experienced any problem with your service ever since I started using
iSAT. I am actually referring people to you for efficient and friendly service from
your company. If there is any benchmark to be used on service providers I would
definitely recommend you for your professionalism and again your efficiency and
"I have completed the survey in connection with the service of iSAT and report
as follows: I'm very pleased with the service of iSAT and have full confidence
in your staff. There were a few problems in the past but they solved them immediately.
I think they are most professional and helpful and it is a pleasure to do business
with iSAT and your people and I hope in the future as well. Thanks."
"Thank you very much for the follow up - just part of iSAT top service. The
problems were solved and I am very happy with the service I am receiving. Perhaps
you can clear up something for me? Do I require Norton Antivirus? You seem to intercept
all viruses that are sent to me. Many thanks."
"Just a great big thanks for all the viruses you have caught and killed for
me!!!!!! Without your "safety net" my PC would have been wiped out by
now - I have antivirus software, but viruses are getting more and more vicious!!
Thanks for excellent service."
"Please be advised that I am going on retirement and will be closing my account
with you guys as from the 21/12/2007. Thank you for your wonderful support over
the years trusting that you will grow from strength to strength."
"Many thanks for the help, Garth. So few people to-day try to help each other
- I certainly am very pleasantly surprised. God bless you in a very special way
to-day and in the future"
"Thank you Mr Walsh, As always ISAT didn't disappoint me with their service.
In a world where service delivery sometimes takes a backseat, i am glad im with
a service provider like ISAT that delivers as promised."
"Hi Garth. Thanks so much for your help this morning. You are a star."
"I would like to take this opportunity to offer praise to your Support Department.
I experienced lack of connection this morning (Sunday 1st June) and upon reaching
Faidan, was talked through the process to achieve internet connection once again.
He was very helpful and within no time I was back on line.
I have only been with ISAT since mid-May, with only one initial set-up problem prior
to this morning’s hiccup which was also solved very quickly by your team.
Well done and thank you for the excellent service so far."
"I must express my greatest satisfaction and pleasure at your prompt, positive
reply to my email that overcame the problem I had. I am so glad that I am a client
of ISAT as service of this nature is hard to find. If the Boks win tomorrow then
my whole week has been amazing."
"This just to appreciate your quick response on our application for internet
connection. We contact you Wednesday afternoon,receive registration forms Thursday
morning and have service Friday morning. Special thanks for Elizabeth Botha for
her support.Job well done!!"
"Thanks Elizabeth for your help. Always impressed with the efficiency of iSAT."
"I would just like to mail a brief thank you, to your amazing Elizabeth, who
spend well over 45 minutes with me last pm, while I rebooted my router and reset
all my setting. She was amazing, friendly and soo patient. Not once did she appear
annoyed, and as i work with little children each day, I am really not that good
on a computer, but she laughed with me, and spoke me through every step (and many
steps, over and over and over) I can honestly say, I have had other sessions via
telephone with various consultants, and Elizabeth was the best. I cannot fault her,
and would like to thank her for all her help, and for the manner in which she conducted
this TEDIOUS task. She is an asset to your team, and if she had been near me, I
would have Kissed her I was so happy to have everything up and running again, after
5 days, and no help from Telkom.
Many thanx again to Elizabeth. She was the bomb! "
"Well Done to Nosiphe for solving my urgent problem.
I was assisted as soon as I arrived at ISAT and the problem solved with a smile."
"Thanks so much for the SPEEDY response!
Wonderful to work with such competent people!"
"I received excellent service from Johan, which included sorting out the problems that might have caused our internet being capped so quickly.!"